Last year Sony brought out Playstation Plus – like XBox Gold – and I hummed over whether to try it. I don’t get as much Playstation time as I would like so thought it might be a waste of money.
Anyway, after Christmas I had a spare bit of money so I took up a 3 month subscription offer they had going. Having read the small print I immediately went to manage my account and turned off the auto-renew. Or so I thought. Imagine my surprise when I received an email saying thanks for renewing (at a cost of £11.99). I immediately tried to find an email to query this but in the end went on Twitter where I was given an email addy to write to.
I got a response asking me to call a number and give a reference which I did and then yesterday I received a phone call regarding my problem. The upshot was that I had turned off the wrong auto-renew which is why the subscription had renewed. OK, that’s my bad. So I asked if, seeing as it was a genuine mistake, wheteher I could have a refund. No I couldn’t. Not even as a goodwill gesture.
Sony could not afford to give a loyal customer who has spent a fortune on their products over the years a measley £11.99 refund over a genuine error.
I have a problem with that yes, that’s £11.99 less I have to spend on stuff in the Playstation Store that I actually want. My main problem however is the way the auto-renew happened. There was no warning, no email saying “your subscription will renew in x days”, no message through the PS3. I think that’s a courtesy to their customers that Sony should consider implementing.
Well, now that’s off my chest I suppose I had better go onto Playstation Store and see how I can make the best of Plus and what (little) credit I have left. Hope you enjoy your £11.99 Sony, please spend it wisely.
